Igniting Opportunities

Heeter’s acquisition of Duke Printing is sparking something new for our clients – new services, new innovations, new solutions.

Founded more than 75 years ago, Heeter is known for our continual evolution and innovation in the printing industry. We take pride in being first to market with technologies that enhance production with speed, personalization, and quality.

  • We were the first commercial printer in the United States to operate Ricoh’s flagship inkjet VC70000 press.
  • We have aligned with several strategic partners to ensure continuity and uptime for our clients, never falling behind on a project or a deadline.
  • We find effective and efficient ways to get every job done to the highest standards.

It’s with these values and commitments in mind that we have made a strategic acquisition of another print and mail company, Duke Print & Mail Solutions, of Cleveland, Ohio.

Similar to Heeter, Duke has a history of implementing the latest technologies in order to deliver high-quality products, on time every time. This is a critically important factor that sets the bar for both companies’ respectable reputations.

Duke’s presence in Cleveland furthers our ability to provide redundancy in services and automation, allowing our multiple sites and partners to support our clients where their offerings are the strongest.

Our complementary suite of services enables us to strengthen and expand our solutions not just across the Pittsburgh and Cleveland markets, but on a national level as well. Additionally, Heeter and Duke have synergies in how we run our businesses, both operationally and culturally, making this acquisition virtually seamless.

With mirroring corporate visions, complementary service offerings, and synergies in clientele and culture, Heeter’s strategic acquisition of Duke is beneficial to each company and our clients.

Frequently Asked Questions

What is the Heeter announcement?

On May 14, 2021 Heeter executed the transaction to acquire Duke Graphics, Inc. This acquisition is Heeter’s first in the Cleveland market. This investment improves Heeter’s position in the Mid-Atlantic region and signifies the company’s continued commitment to advancing our innovative print and data solutions for our growing customer base. The terms of this acquisition are not disclosed.

Who is Duke Graphics, Inc.?

Duke Graphics (dba Duke Print & Mail Solutions) has been providing Printing, Direct Mail and Fulfillment solutions to clients in the Cleveland marketplace for nearly 50 years. Built on a foundation of customer service, Duke manages programs regardless of size, complexity, or turnaround time. This responsiveness and attention to service is why Duke has client relationships dating back more than two decades.

Where is Duke Graphics located?

The Company is located in Cleveland, Ohio.

What are the main benefits of this transaction?

This deal enhances both Heeter’s and Duke’s comprehensive print and technology solution offerings to customers and supports each company’s strategic growth initiatives.

Benefits to Heeter by strengthening our core business

  • Increased revenue, scale, redundancy, and production economies
  • Additions to the technology platform
  • Cross-selling and up-selling opportunities of our products and solutions to Duke customers
  • Become one of the largest print solutions providers in the mid-Atlantic region and a premiere provider nationally

Benefits for all customers by strengthening our value proposition:

  • Innovative technology integrations that focus on optimizing our client’s workflow surrounding the design, ordering, production, fulfillment, and distribution of materials
  • Expanded scale, capacity and excellence that will ensure our client’s projects, whether direct mail, commercial print, digital print, kitting, or fulfillment, are provided economically, accurately, and on time
  • Redundancy of operations
  • A growing team of industry professionals acutely focused on assisting our customers in the attainment of their goals and objectives, and helping them solve their toughest problems

Benefits for our supplier partners:

A goal of this acquisition is to add more value to our supplier partners by exponentially adding growth to their product lines that comprise our comprehensive solutions: offset print, digital, fulfillment, direct mail, promotional products business and technology solutions.

Impact on Business Operations

What impact will Duke customers feel because of this strategic acquisition?

Our goal is for this transition to be seamless for all customers. In the initial days, our customers will be provided with information on Heeter and contact details for additional questions or support. Duke customers will continue to have the opportunity to consult with their Ohio-based salesperson on a wider variety of comprehensive solutions and innovative products.

Who should customers contact for their print service needs?

Heeter and Duke have coordinated their efforts to ensure a smooth transition for all customers. Customers can contact their current sales or client services representatives for more information on this announcement, as well as for any print needs moving forward. We will continue to communicate additional updates to all customers moving forward.

Will Duke employees be joining Heeter?

Yes. Led by Blake and Chris Leduc, Duke employees will join Heeter, effective May 14, 2021. This addition of Duke employees augments Heeter’s existing team, creating a united team of product experts, production team members, sales and service support.

How will Duke operate within Heeter?

Heeter recognizes the excellent reputation of the Leduc family along with the strategic and logistical value that Duke offers to the Cleveland marketplace. Heeter is committed for the long term in growing its presence in Ohio. So, Duke will continue to operate out of their current location.

Duke Branding

Duke will continue to use its existing brand with a tagline that conveys that it is now a Heeter Company. 

Our logo will also reference that we are “now powered by Imperium™.”

 

What is Imperium™?

Imperium™ is Heeter’s customized web-based dashboard that simplifies workflows for Heeter/Duke clients, enabling them to more efficiently manage jobs.