Heeter

441 Technology Drive
Canonsburg, PA 15317

Careers

We are always looking for talented, energetic team members who love what they do and enjoy serving our diverse client base.

We offer:

  • Competitive salaries
  • Bonus programs for all employees
  • Benefits include medical, dental and vision insurance
  • 401k+ company match
  • Paid time off including vacations and company holidays

Interested in applying? Send your resume to jobs@Heeter.com.

Open Positions


Key Account Manager

Job Purpose and Function

General – Primary liaison for the operation side of the key client relationship including reporting, escalation, oversight of client projects and implementations, execution of account plan activities, building and maintaining relationships with client contacts.

Key Account Specific – Support, enhance and maintain communication and organization of the Key Account/Heeter partnership. Serve as the primary point of contact for efficient two-way communication between Key Account and Heeter.

Specific Job Duties

  • Serves as the primary point of contact for internal and external clients to resolve outstanding issues, comply with customer requests and respond to client inquiries
  • Coordinates data collection from the clients to properly identify and compile accurate information detailing customer specifications and communicate the data to the production departments.  Will follow up by maintaining contact with the customer to assure production meets expectations
  • Basic understanding of job tickets for complex jobs. The job ticket will identify specifications, design requirements, materials used, quality expectations, quantity, delivery requirements, and schedule
  • Inspects proofs and coordinates delivery and receipt to and from the customer using couriers or the Account Executive.  Signs off/Approves proofs when necessary to assist the Account Executive and/or client
  • Monitors production processes to see that the customer’s order is being produced on schedule and according to specifications.  Communicates any concerns and changes and seeks solutions to problems with Department Managers, the Account Executives, and customers
  • Coordinate all components of monthly billing cycle
  • Work with IT Project Manager to drive and champion new technologies, collaborations, and improved processes to define, leverage and implement best standard work practices
  • Monitors inventory levels and expiration dates of products (where applicable)
  • Performs back up for other internal roles and other related duties as necessary
  • Work closely with customer and internal team to identify more efficient ways that a job could be produced
  • Serves as trusted partner to the customer when the sales person is not available
  • Provide on-site support and travel to client – Approx. estimation of at least 20%
  • Coordinate and lead weekly production meetings regarding job status from inception to post-production; provide project timelines
  • Coordinate and lead quarterly business reviews (QBR’s)
  • Understand all programs used by both Key Account and Heeter to gather necessary data to increase productivity
  • Review and interpret reports to optimize value; review past trends to offer suggestions

Knowledge and Skills

  • Demonstrate the ability to work through customer needs and production issues through the use of analytical thinking, problem solving and expectations management. Must demonstrate the ability to communicate professionally in writing and phone.
  • Knowledge of marketing, marketing operations or print production process desired.
  • Ability to work and communicate with vendors, co-workers, management, customers, and others in a courteous and professional manner.
  • Effective computer skills utilizing Microsoft Office (Microsoft Word/Excel)
  • Strong organizational and problem-solving skills
  • Ability to multi-task, handle interruptions, and modify plans as requirements dictates.
  • Ability to influence a customer’s decision-making process

Minimum Education Required     

  • An Associate Degree in Business (Marketing, Communications, Graphic Arts, or Printing would be an asset) or the equivalent of experience

Minimum Years Experience Required     

  • 4 years previous experience in a customer service related work environment, preferably in a marketing, agency or production environment.

Essential Physical Functions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office:

  • Activity: Sitting and working at a computer and using phone communications up to 8 hours per day.  Ability to push, pull, lift or carry up to 10 lbs occasionally.
  • Work Environment: Heeter maintains a safe and clean front office environment.
  • Visual Acuity: Ability to read and distinguish small print, depth perception, color perception

Our facilities are located in the Southpointe Business Complex in Canonsburg, PA.

We are an equal opportunity employer (EOE).

Apply by emailing your resume to jobs@heeter.com.


 

Press Helper

Job Purpose and Function: 

Employee to assist Operators in the set up of jobs and/ or Running Production equipment once set up and approved. Perform machine Maintenance and maintain a clean work area.  Support any area of operations as needed or directed.

Specific Duties:

  • Find and build the stock according to the ticket and schedule
  • Keep the ink fountains full at all times with ink
  • Complete all daily maintenance
  • Clean machine and surrounding area while operator is making ready

Knowledge and Skills: 

  • Must be able to understand and follow operator’s Instructions.
  • Able to identify different substrates of paper

Minimum Education Required: 

  • High school diploma or GED

Minimum Years Experience Required: 

  • No prior job experience required

Essential Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Shop:

  • Activity: Standing up to 8 hours per day with the ability to walk, touch and climb at any point throughout the day.  Some equipment requires the ability to walk narrow ramps and reach to adjust function.  Ability to push, pull, lift or carry up to 30 lbs occasionally.
  • Work Environment: Heeter maintains a safe and clean front office environment.
  • Noise: In a manufacturing role, moderately loud noise is a constant
  • Visual Acuity: Ability to read and distinguish small print, depth perception, color perception

Our facilities are located in the Southpointe Business Complex in Canonsburg, PA.

We are an equal opportunity employer (EOE).

Apply by emailing your resume to jobs@heeter.com.

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Driver

9 a.m. – 5 p.m. SHIFT*

Experience preferred, although not required. However, candidate must have an excellent driving record, stable work history and credible references. Ideal candidate will demonstrate a strong work ethic with the ability to plan, organize and coordinate priorities quickly.

Position Purpose:

  • Pickup and deliver assigned goods at client and vendor sites around the Pittsburgh, PA region primarily with occasionally longer routes. Driver must be punctual and professional when representing Heeter Printing and drive irrespective of road and weather conditions while providing prompt and courteous service to our residential and commercial accounts.
  • Assist with load and unloading of product at warehouse using a Pallet Jack and forklift, wrapping of skids on wrapper.
  • Assist in the warehouse with other duties as needed, when a pickup or delivery is not scheduled.

Requirements:

  • Must pass Heeter physical, background and drug screen and obtain a health card
  • Active Driver’s License
  • Overtime required
  • Some weekend work on a rotation

Experience: driving: 1 year

License: Driver’s License (CDL is NOT required, but a clean driving record is)

Our facilities are located in the Southpointe Business Complex in Canonsburg, PA.

We are an equal opportunity employer (EOE).

Apply by emailing your resume to jobs@heeter.com.

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