Case Study

Heeter Partners with Medical Mutual to Provide Scale, Redundancy, and Compliance

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Snapshot:

Client: Medical Mutual of Ohio

The Challenge: Insurer requires outsourced printer to support high level of redundancy, scale and quality

Solution:  Heeter implements enhanced processes, equipment and software to support client's requirements

Introduction:

Medical Mutual, a health insurer headquartered in Ohio, found itself conducting print operations from a single location after selling the building that housed its second location.

Given the importance of redundancy of operations and the need to keep up with growing demand, Medical Mutual began preparations to outsource its in-house print operation to one of its commercial print providers.

The Challenge:

In addition to the need to scale operations and add redundancy, Medical Mutual sought a print partner that would deliver HIPAA and Medicare compliance, ensure security of members’ personal information, and provide disaster recovery for its print operations.

Heeter was selected as the outsourced printer after Medical Mutual evaluated candidates against this strict criteria.

The Solution:

Heeter was awarded the outsourced contract in 2024.

Heeter ensures redundancy by operating multiple lines in 2 facilities in different regions. The printer implemented Ironsides’ software on its bindery equipment which delivers 100% compliance and quality control. The software scans every piece of output. Any that are not 100% correct are sent to a reprint queue.

“We enjoy a true partnership with Heeter. We’ve benefited from this tight relationship from day 1. This partnership compares favorably to a more typical vendor relationship where the vendor is always selling us. As our partner, Heeter raises potential issues in advance and works with us to solve them.”
Todd Rusher

Director of IT/Infrastructure

The Results:

Heeter now prints over 40 million pages and 12 million direct mail pieces for Medical Mutual including transactional invoices, open enrollment kits, and explanation of benefits statements.

Wide Format Printing For Any Situation

Heeter’s wide format printing division can tackle unique projects and lead them across the goal line.

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